You’ve received an email from us inviting you to register for the Application Portal. Follow these steps to complete the registration process.

1. Click on the registration link in the email we sent you. This will open a browser window. On the Sign up with an invitation code screen, the invitation code should be pre-populated. If it is not, copy it from the email we sent you and paste it into the Invitation code field. 
2. Click on the Registration instructions button to open these in a new screen. This enables you to access the guidance alongside the registration screens.
3. Back on the Sign up with an invitation code screen, click on the Register button to begin the registration process.
4. On the Sign in screen, click on the Sign up now link (it’s under the Sign in button).
5. On the User Details screen, type in your Email Address, then complete the CAPTCHA verification puzzle, then click on the Send verification code button.
6. Check your email inbox for an email with ‘account email verification code’ in the title and copy the verification code in that email.
7. Back on the User Details screen, paste the verification code into the Verification Code field and click on the Verify code button. 
8. If you couldn’t find the first verification code email, you can click on the Send new code button to be emailed another code.
9. Once you’ve successfully verified your email address, you need to choose a new password. Check Password requirements further down this page for the password rules.
10. Type your password in the New Password field. If it does not comply with the password rules, you will see red text that reminds you of the requirements.
11. Type your password again in the Confirm New Password field.
12. Next you will be prompted to set up multi-factor authentication. We use one-time password codes generated by an Authenticator app to verify your sign-ins.
13. On the Multi-factor authentication screen, you will be prompted to download the Microsoft Authenticator app.
    • If you don’t already have the app on your phone, go to Google Play (Android phone) or Apple App Store (iPhone) to search for it. Make sure the Developer name shown is Microsoft Corporation before you download the app.
    • Alternatively, you can use the Google Authenticator app, but note that the instructions below are for the Microsoft Authenticator app.
14. Once the app is installed on your phone, make sure the camera is enabled on your phone, then open the Microsoft Authenticator app.
15. Tap + in the top right corner and select Work or school account. Select the Scan QR code option, then scan the QR code shown on your computer screen.
    • If you are unable to scan the QR code, select the option that allows you to enter the code manually on your phone. The code can be found just below the QR code on your computer screen.
16. Once successfully scanned (or code entered manually), your account will show in your Authenticator app. Your account name should start with ‘FTA’.
17. On your computer screen, click on Continue.
18. The Multi-factor authentication screen will ask you to enter the verification code from your Authenticator app.
19. Check your Authenticator app for the six-digit verification code.
20. Back on the Multi-factor authentication screen, type the verification code into the Verification Code field and click on the Verify button.
21. You will be logged in to the Application Portal and shown the Terms and Conditions page. Scroll to the bottom and tick to agree, then click on the Submit button.
22. From the Welcome page, you can use the buttons to complete tasks or use the menu at the top of the page to navigate around the Portal.

Multi-factor authentication makes it much harder for unauthorised individuals to gain access to your account, even if they have your password. Each time you log in, you will be asked to authenticate who you are through the following steps:

1. On the Register or Sign in page, click on the Register or Sign In button.
2. On the Sign in screen, type in your Email Address and Password and click on the Sign in button.
3. The Multi-factor authentication screen will ask you to enter the verification code from your Authenticator app.
4. Check your Authenticator app for the six-digit verification code.
5. Back on the Multi-factor authentication screen, type the verification code into the Verification Code field and click on the Verify button. 
6. You will be logged in to the Application Portal. Use the menu at the top of the page to navigate around the Portal as usual.

Important: if you lose or replace the device you use for MFA, you will need to let us know so we can reset your MFA so you can re-register on your new device. Just call or email our Contact Centre team to request this.

Our minimum requirements for your Portal password are:

• At least 12 and up to 64 characters long (this can include spaces if you are using a pass phrase)
• This must include at least 3 of the following:
  1. Lowercase letters
  2. Uppercase letters
  3. Numbers
  4. Symbols (like @, #, or %)

Here are some other suggestions to help increase the security of your password: 

• Use a unique strong password for each of your online accounts (not the same one everywhere).
• Don’t use dictionary words, personal information (birthdays, names, etc.), or common patterns (like "123456" or "password").
• Consider using a passphrase (a longer phrase) or substituting symbols or numbers for letters in a memorable phrase to make it easier to remember but harder to guess (like “My F@vourite M0vie 1s Jaw$”).

If you’ve forgotten your password, or you want to change it for any reason, follow these steps.

1. Click on the Register or Sign In button on the Register or Sign in page.
2. On the Sign in screen, click on the Forgot your password? link (it’s under the Password field).
3. On the User Details screen, type in your Email Address then click on the Send verification code button.
4. Check your email inbox for an email with ‘account email verification code’ in the title and copy the verification code in that email.
5. Back on the User Details screen, paste the verification code into the Verification Code field and click on the Verify code button. 
6. Once you’ve successfully verified your email address, click on Continue.
7. The Multi-factor authentication screen will ask you to enter the verification code from your Authenticator app.
8. Check your Authenticator app for the six-digit verification code.
9. Back on the Multi-factor authentication screen, type the verification code into the Verification Code field and click on the Verify button.
10. Now you need to choose a new password. Check the Password requirements guidance on this Registration Instructions page for the password rules.
11. On the User Details screen, type your password in the New Password field. If it does not comply with the password rules, you will see red text that reminds you of the requirements.
12. Type your password again in the Confirm New Password field. Click on Continue.
13. You will be asked to sign in again with your Email Address and new Password. Type these into the fields then click on Sign in.
14. You will be logged in to the Application Portal. Use the menu at the top of the page to navigate around the Portal as usual.